Handling Employee Grievances

As an employer, you should have a clear and effective Grievance Policy that tells staff what procedure should be followed. This includes how to resolve any complaints informally, and a legally compliant process for dealing with more serious grievances.

Failure to comply with grievance procedures

A failure to comply with your grievance procedure could have financial consequences – for you or your staff – in the Employment Tribunal.  Staff don’t always use the word ‘grievance’ when making a complaint and so it is important you understand when you need to deal with something as a formal grievance.  

How we can help

We can help you put the right employment policy and procedure in place for your organisation. If someone has made a grievance, we can help you identify what the subject of their complaint really is, e.g. whether or not they are raising allegations of discrimination or whistle-blowing, which could add an additional layer of complexity for you.

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We will guide you through the right process and will help you to investigate an employee’s grievance, attend and advise on grievance hearings, and assist you in preparing the appropriate correspondence. 

We can also provide training to you and your managers to ensure you know how to handle grievances correctly.

Contact our team of expert employment solicitors to discuss your needs on 0117 929 0451 or email.


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